Terms of sale

Orders

An order is a request until we confirm it by WhatsApp or phone. We may decline an order, for example if an item is out of stock or an address cannot be served; any advance is refunded in full.

Prices

Prices are in Pakistani rupees. Before launch some prices are marked "launch price (indicative)". The total you pay, including delivery, is always shown before you place your order and confirmed again on WhatsApp. Reference prices in GBP, AED or USD are for guidance only.

Payment

Cash on delivery is available on eligible orders. Larger orders require a small advance to our business account. Gift orders with a hidden price and mango bookings are paid in advance. Bank and wallet payments are marked paid only after we verify them.

Delivery

Delivery dates are estimates based on our courier zones and dispatch rules. Late delivery is covered by our freshness promise.

Mango bookings

A booking reserves a box in a dispatch week, against fruit our orchards have confirmed. Mango windows depend on the weather; if your variety is late we move your box and tell you first. If the crop fails you may choose another variety or receive a full refund of your deposit.

Product information

Lab reports cover only the parameters listed on them. Natural products vary in colour, grain and shape from batch to batch.

Reviews

Only customers with delivered orders may review. We moderate reviews for abuse and personal data but do not remove honest negative reviews.

Who you are buying from

Pindnama, Multan, Punjab, Pakistan. Our registered name, address and licence numbers, once issued, are listed on Business details.

Complaints

Tell us on WhatsApp, by email or through the contact form. A person replies within one working day, and we aim to settle every complaint within 7 working days. If you are not satisfied, you may take the matter to the Consumer Court under the Punjab Consumer Protection Act 2005.

Contact

Questions about these terms: WhatsApp or email us. These terms are governed by the laws of Pakistan.